Employment Opportunities

recruitment 2022 employees

Reap the rewards of an enriching career at the Vancouver Island Crisis Society

Selected candidates become part of a team of employees and volunteers. Our Crisis Line Responders answer over 40,000 calls, chats, and texts each year.

We offer competitive salaries and extended health benefits after six months' employment.

Our employment opportunities include comprehensive, research-based training.

Join our amazing team, and help us continue Helping People Find Their Way.

Thank you.


We welcome applicants for the following positions:

1. Crisis Line Services Manager

Reporting to the Executive Director, the Crisis Line Services Manager is primarily responsible for the supervision and support of staff, the administration of Crisis Services operations, and engagement with Mental Health Crisis Services representatives.


Administration of Crisis Services Operations and Supervision of Staff

  • Supporting and supervising three Crisis Services Supervisors
  • Overseeing and serving as back-up for the Crisis Services Staffing Coordinator with Volunteer and Staff Crisis Line Responders’ schedules to ensure 24/7 coverage on the Vancouver Island Crisis Line, and ongoing scheduling for the Crisis Chat and Crisis Text hours (6:00 to 10:00 pm nightly), remote shifts, any shifting concerns, shift switching, vacation requests, and timesheet preparation and review.
  • Overseeing and serving as back-up for the Crisis Line Training Coordinator, including developing handling guidelines for challenging callers on the Crisis Lines, in consultation with the Training Team and Mental Health Crisis Services
  • Preparing monthly, quarterly, and yearly Crisis Services operations reports, which include addressing interaction volumes, On-Call usage, complaints, and statistics pertaining to the reasons why people have reached out to Crisis Services
  • Liaising with Mental Health Crisis Response regarding protocols and changes to access services
  • Providing support to Crisis Services Supervisors regarding the completion of performance assessments for Volunteer and Staff Crisis Line Responders
  • Writing reference letters for Volunteer and Staff Crisis Line Responders in consultation with the Crisis Services Supervisors
  • Reviewing individual staff training requirements, i.e., ASIST participation and AAS specialist certification
  • Writing job descriptions and conducting interviews
  • Becoming familiar with Crisis Services operation technology such as iCarol and Talk Suicide Virtual Contact Centre features
  • Recommending, reviewing, and implementing Crisis Services operation policies, plans, and procedures
  • Facilitating Crisis Services staff meetings, as needed
  • Resolving conflicts and following up with any issues of concern
  • Attending relevant community functions and meetings
  • Consulting and liaising with other Crisis Services agencies
  • Participating and national and provincial committees as they relate to Crisis Line, Crisis Chat, and Crisis Text issues

Supporting the Crisis Services Training Team

  • Reviewing Crisis Line Responders’ interaction records and providing feedback and follow-up, as needed
  • Responding to complaint calls and following-up, as appropriate
  • Facilitating Crisis Line Responder training in the absence of a trainer
  • Silent-monitoring Crisis Line calls and reviewing Crisis Chat and Crisis Text scripts for quality assurance purposes
  • Problem-solving technical issues

Additional Duties

  • Attending Staff, Board, Board, or Committee meeting, upon request
  • Participating in a shared On-Call rotation for recruiting or directly providing Crisis Services back-up and to support Crisis Line Responders who need to debrief (averaging one out of every six weeks)
  • Participating as part of the Staff Crisis Line Responder team in covering crisis line shifts in the absence of an adequate number of personnel
  • Helping with tasks, as assigned by the Executive Director

Required Skills, Knowledge, and Characteristics

  • Sound knowledge of the principles and skills relating to crisis intervention and suicide risk assessment
  • Ability to supervise from a team perspective and to motivate others
  • Strong problem solving and leadership skills
  • Excellent organizational skills and attention to detail
  • Strong English language skills, both written and spoken
  • Ability to work flexible hours, when required
  • Computer literacy, including MS Office and ability to learn new technology processes
  • Experience in program administration and ability to prioritize and communicate key Crisis Services objectives
  • Experience mentoring and coaching senior staff and volunteers

Minimum Qualifications

  • Degree in administration, humanities, or social sciences. complemented by working knowledge in crisis intervention
  • Minimum of four years’ experience in program administration and supervision
  • Crisis Services training and experience an asset (will train)
  • ASIST certification and AAS Crisis Specialist Accreditation (will provide)

Hours of Work: Permanent. Full-time, 35 hours per week on flex time
Salary Range: $34.00 to $37.00 per hour

  • Extended health benefits after six months’ employment are 100% paid by the employer
  • Sick leave and vacation entitlement


Please email cover letter and resume to
Elizabeth Newcombe, Executive Director, at elizabeth@vicrisis.ca
no later than 12:00 noon PST, on November 24, 2022

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2. Crisis Line Responder (Full-Time and Part-Time)

The Vancouver Island Crisis Society has available positions for Crisis Line Responders (Full-Time and Part-Time) for the Vancouver Island Crisis Line located in Nanaimo. Selected candidates will join the Crisis Line team of 13 staff and 10 volunteers, who respond to 40,000 calls, chats, and texts each year. Please note that employment takes place in Nanaimo and that there is a requirement to be on location in the office.

Successful candidates will be provided with interactive Crisis Line Responder Training.

Primary Responsibilities:

  • Non-judgmental emotional telephone support and crisis intervention as per the role of the Crisis Line, which includes assessment, problem solving, and exploring resources with callers
  • Thorough assessment of any invitation to ask about suicide ideation, planning, or attempt in progress
  • Implementing active rescues when an intervention is required
  • Support via Crisis Chat and Crisis Text, providing the same services as performed on the Crisis Line
  • Maintaining familiarity with Vancouver Island communities and their resources, notably Mental Health and Substance Use Crisis Response Services

Required Skills, Knowledge, and Characteristics:

  • Ability to work flexible hours on a monthly rotational schedule, that includes weekends and overnights
  • Demonstrated ability to work in a team setting
  • Excellent English language skills, both written and spoken
  • Reliable, non-judgmental. and empathic approach to work
  • Computer literacy
  • Ability to handle stressful situations and make decisions quickly
  • Passing a police record check that includes vulnerable sector screening (not available online)
  • High school diploma and a minimum of 19 years of age
  • COVID-19 vaccination, minimum of two shots


  • A post-secondary education
  • Completion of a crisis intervention course that includes suicide risk assessment
  • Prior completion of Crisis Line, Crisis Chat and Crisis Text training
  • Completion of the Applied Suicide Intervention Skills Training (ASIST) workshop
  • Previous Crisis Line Responder experience

Hours of Work:

  • Full-Time Crisis Line Responders shift 32-40 hours per week with an average 35-hour week.
  • Part-Time Crisis Line Responders shift 24 hours per week.
  • Shifts include:
    • 8:00 am to 12:00 noon
    • 10:00 am to 2:00 pm
    • 12:00 noon to 4:00 pm
    • 2:00 pm to 6:00 pm
    • 4:00 pm to 8:00 pm
    • 6:00 pm to 10:00 pm
    • 8:00 pm to 12:00 midnight
    • 12:00 midnight to 8:00 am
  • Depending on the monthly schedule, overnight shifts average one every six days for the full-time position.

Hourly Wages and Benefits:

  • Training wage of $21 per hour
  • Once training is completed, the hourly wage begins at $22 per hour (wage range is $22 to $25).
  • Extended health benefits after six months’ employment are 100% paid by the employer for the full-time position. Contributions to benefits are covered 50/50 between the employer and the employee for the part-time position.
  • Sick leave and vacation entitlement


Please email resume and cover letter to:
Elizabeth Newcombe, Executive Director, at elizabeth[at]vicrisis.ca

Download and share PDF version of Employment Opportunity