Employment Opportunities

Reap the rewards of an enriching career as a Crisis Responder

The Vancouver Island Crisis Society has available positions for Crisis Responders (Full-Time, Part-Time and Casual) for the Vancouver Island Crisis Line located in Nanaimo. Selected candidates become part of the Crisis Responder team of 15 staff and 30 volunteers, which answers 42,000 calls, chats, and texts each year. There is possibility of some remote work.

Successful candidates are provided with interactive Crisis Responder Training, developed by the Crisis Society.

We post regularly for Crisis Responders. We frequently hire from our pool of current volunteers.

Primary Responsibilities:

  • Non-judgmental emotional telephone support and crisis intervention as per the role of the Crisis Line, which includes assessment, problem solving, and exploring resources with callers.
  • Thorough assessment of any invitation to ask about suicide ideation, planning, or attempt in progress.
  • Implementing active rescues when an intervention is required.
  • Support via Crisis Chat and Crisis Text, providing the same services as performed on the Crisis Line.
  • Maintaining familiarity with Vancouver Island communities and their resources, notably Mental Health and Substance Use Crisis Response Services.
  • Ability to work flexible hours on a monthly rotational schedule, which includes weekends and overnights shifts, as a Part-Time or Full-Time Crisis Responder, or be available 96 hours per month as a Casual Crisis Responder.

Required Skills, Knowledge, and Characteristics:

  • Demonstrated ability to work in a team setting
  • Excellent English language skills, both written and spoken
  • Reliable, non-judgmental. and empathic approach to work
  • Computer literacy
  • Ability to handle stressful situations and make decisions quickly
  • High school diploma and a minimum of 19 years of age


  • A post-secondary education
  • Completion of a crisis intervention course that includes suicide risk assessment
  • Prior completion of Crisis Line, Crisis Chat and Crisis Text training with the Crisis Society
  • Completion of the Applied Suicide Intervention Skills Training (ASIST) workshop
  • Previous Crisis Responder experience

Hours of Work:

  • Full-Time: 32 to 40 hours per week (averaging 35 hours per week)
  • Part-Time: 24 hours per week
  • Casual: Working an average of two to three eight-hour shifts per week

Hourly Wages and Benefits:

  • Training wage of $18.00 per hour
  • Once training is completed, the hourly wage begins at $19.00 per hour (wage range is $19.00 to $22.00)
  • Full-Time and Part-Time Crisis Responders are eligible for extended health benefits after six months’ employment
  • Sick leave and vacation entitlement provided for Full-Time and Part-Time Crisis Responders
  • Casual Crisis Responders receive Vacation Pay with each pay

Please email resume and cover letter to Elizabeth Newcombe, Executive Director, at elizabeth[at]vicrisis.ca

Thank You!

Business situations-We made it yes